Recruitment Outbound Caller
About our company
Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to support our customers efficiently, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
The Outbound Caller is responsible for calling potential candidates (inbound/outbound) from the different marketing medias and sparking interest of passive candidates by promoting the company’s culture and open vacancies.
Requirements:
- High school diploma
- Advanced English (must)
- Call center experience (desirable)
- Customer service experience
- Experience with Applicant Tracking Systems (ATS) and CRM platforms (desirable)
- Microsoft Office applications
Job Activities:
- Serve as the 1st point of contact to schedule appointments for potential candidates
- Perform prescreening to review schedule availability, salary expectations and overall
- candidate eligibility
- Execute various sales techniques during the call with the candidates while building the
- value of our brand
- Maintain constant engagement with the candidates by following up through email,
- WhatsApp and outbound calls
- Report and record daily scheduled appointment quotas
- Assist with the daily flow of onsite candidates
- ATS Updates and status of each call that the Outbound caller assists Keep safe confidential Information of each candidate and document it in the ATS
Benefits
- Competitive weekly salary
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities
Requisitos
Estudios
Idiomas
Habilidades
Sobre CONFIE
We are located in Tijuana’s vibrant financial district. We specialize in generating leads, tech support services and extensive business solutions for other companies. Our shared service center is state of the art and known as Confie.
Our greatest strength is our talented and innovative staff!
That’s because these workers understand Confie’s employee value proposition. That proposition is simple: Confie promises to help employees grow along with the company. And we also provide the resources to let employees make power moves.
Our call center was built by our parent company Confie, they are America’s leading independent provider for personal lines of insurance.
Confie was named the best call center in Tijuana, but we won’t just stop there. Our plan is to recruit the most talented and driven local workers and provide the training and other resources they need to achieve all of their biggest career goals!
