Customer Service Representative - Bilingual
Join the Coolest Call Center!
Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.
Customer Service Representative - Confie
Legal benefits
- IMSS
- AFORE
- Infonavit
- Vacations in accordance with the law
- Vacation Premium (25%)
- Christmas Bonus (Aguinaldo)
- Profit Sharing (PTU)
- Paid Leave (Maternity and Paternity)
Additional Benefits
- Weekly Pay
- Savings Fund (2.5%)
- Paid Leave for marriage and loss of immediate family members
- Minor Medical Insurance
- Life Insurance (Coverage up to MXN 250,000)
- Balance Days (Additional paid days off)
- Creditas (Payroll‑deducted loans)
- TripBeat by RCI – Travel membership (offers and promotions on trips and experiences)
Optional Benefits
- Dental Insurance
- Employees’ Mortuary Fund
- Family Mortuary Fund
- Savings Account
- OPL by AON – Car and motorcycle insurance for employees and extended family members
Requirements:
- English proficiency at B2 level or higher
- Strong communication and active-listening skills
- Basic computer skills
- At least 1+ year of call center experience (Must)
- Customer service experience
- You must be available to work full-time.
Responsibilities:
- Incoming/outgoing calls, providing accurate and helpful information
- Supports customers with inquiries, account questions, and general assistance
- Troubleshoots basic issues and escalates complex cases when necessary
- Delivers a positive and empathetic customer experience
- Document interactions clearly and efficiently
Don't miss out on the opportunity to be part of a growing team and make a difference in customer experience!
Requisitos
Estudios
Idiomas
Habilidades
Valorado
Experiencia profesional
Sobre CONFIE
We are located in Tijuana’s vibrant financial district. We specialize in generating leads, tech support services and extensive business solutions for other companies. Our shared service center is state of the art and known as Confie.
Our greatest strength is our talented and innovative staff!
That’s because these workers understand Confie’s employee value proposition. That proposition is simple: Confie promises to help employees grow along with the company. And we also provide the resources to let employees make power moves.
Our call center was built by our parent company Confie, they are America’s leading independent provider for personal lines of insurance.
Confie was named the best call center in Tijuana, but we won’t just stop there. Our plan is to recruit the most talented and driven local workers and provide the training and other resources they need to achieve all of their biggest career goals!
