Haitian Creole Customer Service Agent (Bilingual English Creole) - Ajan Sèvis Kliyan Bileng (Anglè / Kreyòl Ayisyen) – Confie Tijuana

Title:

Bilingual Customer Service Agent (English / Haitian Creole) – Confie Tijuana

Job Description:

Confie Tijuana is seeking Bilingual Customer Service Agents (English / Haitian Creole) to support a large multi-campus healthcare system. This role is essential for enhancing patient experience, streamlining communication, and supporting operational efficiency across various contact center functions.

Responsibilities:

• Handle inbound and outbound calls for:
• Appointment scheduling
• Billing inquiries
• Physician referrals
• Class and seminar registrations
• Assist clients with questions about their health insurance.
• Deliver friendly, efficient, and knowledgeable support to help customers navigate their policy details.
• Provide effective solutions, ensuring a positive customer experience.
• Thrive in problem-solving scenarios and grow professionally within the healthcare industry.

Requirements:

• Fluent in Haitian Creole (mandatory).
• Minimum B2 level of English.
• Proven experience in customer service (call center experience preferred).
• Basic computer skills.
• Full-time availability, including any day of the week (with scheduled days off).
• Valid Mexican documents.
• Minimum education: High School Diploma.
• On-site candidates only (residing in Tijuana, Rosarito, or Tecate).

Benefits:

• Life insurance and private health insurance for you and your family.
• Additional paid days off and paid training (with bonus).
• Weekly pay and productivity bonuses.
• Referral bonuses and prize raffles (up to $350 USD).
• Rewards program, game room, discounts on tuition and local businesses.
• Competitive salary with professional growth opportunities.
• Legal benefits: paid vacations, IMSS, INFONAVIT/FONACOT, annual bonus, profit-sharing, Sunday premium, maternity/paternity leave.

Join the coolest call center in Tijuana and make a difference in the customer experience!

📌 Tit:

Ajan Sèvis Kliyan Bileng (Anglè / Kreyòl Ayisyen) – Confie Tijuana

📝 Deskripsyon Travay:

Confie Tijuana ap chèche Ajan Sèvis Kliyan Bileng (Anglè / Kreyòl Ayisyen) pou sipòte yon sistèm swen sante milti-kampus. Wòl sa a enpòtan pou amelyore eksperyans pasyan yo, fasilite kominikasyon, epi soutni efikasite operasyonèl nan fonksyon diferan nan sant kontak nou yo.

📌 Responsablite:

• Jere apèl antre ak sòti pou:
• Pwogramasyon randevou
• Kesyon sou fakti
• Referans doktè
• Enskripsyon nan klas ak seminè
• Asiste kliyan ak kesyon sou asirans sante yo.
• Bay sipò zanmitay, efikas, epi avèk konesans, ede kliyan konprann detay politik yo avèk fasilite.
• Bay solisyon efikas, asire yon eksperyans pozitif pou kliyan yo.
• Ede nan rezoud pwoblèm epi grandi pwofesyonèlman nan endistri swen sante a.

✅ Kondisyon:

• Fliyan nan lang Kreyòl Ayisyen (obligatwa).
• Nivo Anglè minimòm B2 (avanse).
• Eksperyans nan sèvis kliyan (preferab nan yon anviwònman sant apèl).
• Konesans debaz nan itilizasyon òdinatè.
• Disponibilite pou travay a plen tan, nenpòt jou nan semèn nan (ak jou repo pwograme).
• Dokiman Meksiken valab.
• Edikasyon minimòm: Diplòm Segondè.
• Rezidans nan Tijuana, Rosarito oswa Tecate (pozisyon sou plas).

🎁 Benefis:

• Asirans lavi ak asirans sante prive pou ou menm ak fanmi ou.
• Jou repo adisyonèl ak fòmasyon peye (ak bonis).
• Peman chak semèn ak bonis pou pwodiktivite.
• Bonis pou referans ak rale ak pri (jiska $350 USD).
• Pwogram rekonpans ak sal jwèt, rabè nan inivèsite ak biznis lokal.
• Salè konpetitif ak opòtinite kwasans pwofesyonèl.
• Benefis legal: vakans peye, IMSS, INFONAVIT/FONACOT, bonis anyèl, PTU, prim dimanch, konje matènite/paternite.

🌟 Antre nan pi bon sant apèl nan Tijuana epi fè yon diferans nan eksperyans kliyan an!